Honest Choice Plumbing respects the privacy of people who visit this website or request plumbing service. This policy explains the information the website may collect and how it is used.
Information you provide
When you submit a service request or question, you may select whether you are ready to schedule or want an answer first, and provide your name, phone number, email address, service address or city and ZIP, preferred contact method, details about the plumbing issue, and an optional photo. Commercial requests may also include a company or property name, role, property type, operating impact, access constraints, authorization or procurement details, purchase-order or approval information, and project dates. This information is used to respond to your request, evaluate scope and scheduling, provide service, maintain business records, and protect against misuse.
Website and campaign information
The website records the landing page and submission page associated with a service request. Advertising parameters may include UTM values and advertising click identifiers. First-touch campaign information is stored temporarily in your browser session so it can remain associated with a request after you move between pages. The server also creates one-way security hashes from request and network details to reduce duplicate or abusive submissions; the raw network address is not stored in the service-request record.
Customer photos
Optional customer photos are encrypted before storage and are not stored as publicly viewable image files. An authorized owner can request that the server decrypt a photo for temporary browser viewing from the service-request dashboard. Avoid including people, identification documents, financial information, or unrelated private material in an uploaded image.
Analytics and measurement
The website may use privacy-conscious site analytics and may emit conversion events after a service request is accepted or when a visitor chooses a call or text link. These events describe the interaction or service category and are not intended to send the form’s names, phone numbers, email addresses, street addresses, or plumbing-description text to advertising platforms.
Sharing and sale of information
Personal information is used for business operations and is not sold as part of the website’s service-request process. Information may be shared with providers that host or operate the website, database, file storage, authentication, analytics, or owner-alert services, or when required to protect rights, comply with law, or complete requested service.
Retention and security
Service-request records are retained for legitimate business, customer-service, security, and legal purposes. Access to the owner dashboard is restricted. Customer photos are decrypted only for authorized viewing and shown through a temporary browser object URL. Reasonable safeguards are used, but no website or storage system can guarantee absolute security.
Your choices
You may request access, correction, or deletion of information associated with a website request by contacting info@honestchoiceplumbing.com. Legal recordkeeping obligations or security needs may limit some requests. Browser session data is normally removed when the browser session ends and can also be cleared through browser controls.
Contact
Questions about this policy may be sent to info@honestchoiceplumbing.com or discussed by calling (469) 734-0431.